Available or custom — what’s the difference?
Available rugs can be purchased from the current collection. Custom rugs start with your artwork and an approved quote, then go into production after the 50% deposit.
How long does a custom rug take?
Custom rugs typically take 2–4 weeks to make, depending on size and design complexity. Larger or more detailed designs take longer. Your production timeline will be confirmed with your quote. Shipping time is additional.
How do custom payments work?
Submit your artwork and details first. After your quote is approved, pay a 50% deposit to begin production. The remaining balance is due when the rug is finished and ready to ship.
Can you meet a specific deadline?
Requested deadlines must be confirmed before your order is accepted. Include your requested date in the quote form. We will confirm what is possible with your quote.
How should I care for my rug?
Care depends on the yarn and backing used for your rug. Contact us for the care instructions for your specific piece before cleaning.
How much is shipping?
Shipping costs for available rugs are calculated at checkout. Custom-order shipping is confirmed with your quote. Shipping time is separate from production time.